​Booking Terms and Conditions

​

To ensure a smooth experience for all customers and the best possible care for your pets, the following terms apply to all bookings:

​

​Opening & Drop-Off / Collection Times

 

​Reception hours are 10:00am–12:00 noon and 3:00pm–4:00pm, Monday to Saturday.

Pets should arrive and depart during these times.

We are closed on Sundays and Bank Holidays and possibly other days depending on the time of year although the kennels are always open, its reception that is closed. 

 

​Booking Fees & Payments

​A 20% non-refundable booking fee is required within 24 hours of acceptance to confirm a reservation.

Failure to pay the booking fee will result in cancellation.

​

​Cancellation & Changes

​If a booking is cancelled within 4 weeks of arrival, the full balance is due.

Reductions in stay length or number of pets within 4 weeks of arrival will also require full payment.

Early collection is permitted, but no refunds will be issued. 

 

​Care Requirements

​We do not provide food, as changes in diet can be upsetting. Please bring pets’ food in a sealed container.

A minimum charge of 5 days applies during peak season.

Up-to-date vaccinations are required; pets with expired vaccinations may be refused entry.

We recommend kennel cough vaccination – details are on the full terms page. 

 

​Additional Charges

​Extra care (medication beyond 3 tablets or additional treatment) is charged at £3 per day.

If veterinary treatment is necessary, there is a £30 per hour administration charge.

Pets with undisclosed behavioural issues may be refused entry; fees will still apply. 

 

​Included in the Price

​Heating, walks, beds, bowls, toys and blankets are all provided with no hidden extras.

We do not accept personal items from home to avoid cross-contamination. 

 

​Legal & Safety

​If a pet does not get collected and we are not notified of collection within 14 days, we may report the case to the RSPCA and local authorities. 

​

​

Kennel Cough Myth - Proper name is 'Infectious Bronchitis'.
YOUR DOG DOES NOT HAVE TO HAVE VISITED A KENNELS TO GET KENNEL COUGH - IT COULD BE EASILY CALLED VET COUGH OR DOG WALK COUGH.
Kennel cough is a highly infectious airborne condition, and can easily be spread. This means that dogs who have never been anywhere near a boarding kennel can develop kennel cough.
Here’s what you need to know about kennel cough to limit the possibility that your dog will be infected.
How Kennel Cough is Spread
Because kennel cough is very infectious, it is spread in much the same way as the common cold. Infected dogs will release virus and bacterial particles into their environment and this can be breathed in by other dogs,

who can then be affected themselves.
Humans can catch colds if they are in close proximity to someone who already has a cold or if they touch things that have also been used by them, and the situation is very similar with kennel cough. If your dog has close contact with an infected dog or shares food and water bowls or toys with them, they can easily develop kennel cough too.
Here at Oakenshaw Boarding kennels, we keep all dogs separate or within their family group. 
*  Food/water/ toys are not shared.
*  Dogs do not mix at exercise time and dogs do not get nose to nose contact. 
*  the kennels are well ventilated and we use the correct cleaning 
  fluids that not only kills the infectious bronchitis but is a full disease control product.
Vaccination isn’t a guarantee that your dog will never get kennel cough.
It is not usually dangerous and normally clears up without treatment within a few weeks.
Apart from your dog coughing, the infection is unlikely to make them feel ill
however puppies, elderly dogs and those with existing medical conditions can be susceptible too

complications to secondary issues. If you have concerns then please speak to your vet.
Kennel cough has an incubation period of 2 to 14 days. If your pet is given the vaccination then please do this 4 weeks prior to your kennel visit as it is a live vaccine. 

​

If you have any questions about our terms then please do not hesitate to contact us on 01924 863037

alternatively you can email bookings@oakenshawkennels.co.uk